These 5 features will improve your customer service | CloudCall

These 5 features will improve your customer service

We all know that great customer service is the goal for any business, but how can you make sure it’s (cue Whitney) simply the best?

  1. CRM Integration – Everything you and your team need to succeed in one place, from calls to SMS.
  2. Supervisor panel – Get an instant birds-eye view of what calls are being conducted when, for how long, and whether or not they hit the mark.
  3. Monitor, Whisper, Barge – Listen to calls, offer real-time suggestions and make important interruptions if required.
  4. In-Call Consent Capture – Capture verbal consent to store and use customer data including call recordings while on the phone.
  5. Local presence – Ring customers using local phone numbers to boost the number of calls picked up.

Find out how we can help boost your customer service by booking a demo or requesting a call back.

Nicole Dopson

About Nicole Dopson

Nicole is the Content Marketing Specialist based at the CloudCall UK headquarters. She is passionate about creating content that informs and inspires. Outside of the office Nicole enjoys walking her dog and curling up with a good book.