We all know that great customer service is the goal for any business, but how can you make sure it’s (cue Whitney) simply the best?
- CRM Integration – Everything you and your team need to succeed in one place, from calls to SMS.
- Supervisor panel – Get an instant birds-eye view of what calls are being conducted when, for how long, and whether or not they hit the mark.
- Monitor, Whisper, Barge – Listen to calls, offer real-time suggestions and make important interruptions if required.
- In-Call Consent Capture – Capture verbal consent to store and use customer data including call recordings while on the phone.
- Local presence – Ring customers using local phone numbers to boost the number of calls picked up.