You may have heard of it, but what exactly is IVR?
Interactive Voice Response (IVR) is the automated menu you reach when you call a business, that often says things like, ‘Press 1 for customer service, please press 2 for sales’ and so on… But how can it transform your customers’ experience?
- Interactive Voice Response (IVR) is a great way of directing calls to the right department.
- Callers are prompted to select options by using their keypad or by voice recognition.
- Calls are dealt with quickly, boosting customer experience and satisfaction.