Video: 3 reasons customers pick up the phone

When real conversations happen, successful businesses and happy customers follow. Having a phone conversation is the quickest and easiest way to provide effective customer service. Our research has shown 56% of customers stated that  calling on the phone was the fastest most efficient channel as it’s easier to explain themselves. Find out more in our video below.

To find out more about the Art of Conversation download our white paper here, or take a look at our blog on customer preferences for outbound contact here.