Why cloud telephony? | CloudCall

It may not be the first question that appears in your head when you wake up in the morning, but it is an important one when looking to invest in new systems for your business: why cloud telephony?

Long gone are the days of traditional telephones as we know them and even that excruciatingly long internet dial-up process from the late 90’s. Even sitting in an office full of colleagues wearing headsets feels like a distant memory!

A whole new world (of telephony)

Fancy taking a magic carpet ride (whilst conducting an interview)? Or packing up and moving to live under the sea? Well now you can!*

Cloud telephony allows you to work from anywhere. All you need is a laptop and an internet connection and away you go.

Don’t worry about telephone lines, handset phones or even a notepad… cloud telephony providers, such as ourselves, have created their systems with you in mind.

Created with you in mind

At CloudCall, we’ve created integrations for some of the biggest CRM systems on the planet, such as Salesforce and Bullhorn. When building our platforms, we thought about how our features would benefit different workers from multiple industries:

  • We had recruiters in mind, when we were implementing Call Recordings
  • We thought about how Sales people would benefit from Call Logs and Inbound Screen Pops
  • For Customer Service agents, we created Call Queues and IVR

And that’s just to name a few!

Time to invest

As the world is increasing the amount of people working remotely, it’s time that businesses invest into systems which will enable their teams to work efficiently and operations to run seamlessly, no matter where their employees are based.

Businesses are no longer bound by location; with an efficient cloud telephony solution such as CloudCall, a remote team of experts can work just as smoothly as a team all working out of the same office.

Need any help?

Like many people who ask themselves (or type into Google) ‘Why cloud telephony?’, you may be a bit confused or overwhelmed by the amount of information that’s out there.

We created a handy guide on CRMs and integrations, which could help smoothen your journey in a search for a cloud telephony provider and get you and your team back on that (new and updated!)  magic carpet as soon as possible.

 

*gills and/or oxygen tank are probably required

Charlie Driver

About Charlie Driver

Charlie is our Content Marketing Associate, based at our Head Office in the UK. He helps to write and create a range of content for our website and blog. In his spare time Charlie is passionate about music, films and travel.