We want you to get the most out of your conversations, quickly and efficiently. Perhaps the easiest way to do this is to integrate your phone system with your CRM. This allows you to do much more than just call a customer or log a complaint. An integrated phone system comes with loads of great features, which can help your call centre teams to boost customer satisfaction levels.
Take a look at 5 CloudCall features to help your call centre teams:
- CRM Integration – Never lose an important conversation! All call data syncs back into your CRM system automatically.
- Supervisor Panel – Get a real-time view of call volumes, call durations and customer satisfaction.
- Monitor, Whisper and Barge – Listen to live calls, offer real-time suggestions and make important interruptions if a team member needs help.
- In-Call Consent – Capture verbal consent to store and use customer data, including call recordings, while on the phone.
- Local Presence – Call customers using phone numbers that are local to them to increase pick up rates.