Create call groups of teams with specific skills and knowledge, who are responsible for dealing with certain areas of the business. Calls can be directed to these groups, ensuring that customer queries are dealt with efficiently.
Why does your business need call groups?
- Ensure your customers are being dealt with by the right people.
- Whether it’s customer service teams for queries and issues, salespeople for new customers, or finance teams for payment questions.
- Calls can be automatically directed to these groups.
So level up your customer experience with call groups now!