How many hours a month are spent leaving voicemails? Shockingly a team of 50 reps leave on average 1,277 hours of voicemails per month1, approximately 26 hours each. That’s a lot of time being potentially wasted. Increasing productivity by leaving effective voicemails may sound simple, but it’s not always as easy as it seems.
Leaving a message can at times mean that they come across as hurried and may not be entirely clear. This can have a direct effect on targets that need to be achieved. Creating a great first impression by leaving a clear, concise message on your prospects’ voicemail allows agents to set themselves apart from the competition.
We have looked at some top tips for leaving a successful voicemail previously, but how can CloudCall help to improve your productivity? With an average of 80%1 of all calls going through to voicemail, it is safe to assume that staff members can spend a high proportion of their time leaving voicemail messages.
So how can automation help increase productivity?
The CloudCall voicemail drop feature allows you to automate the key part of the voicemail process – leaving the message itself. With 15% of every agents time spent simply leaving voicemails,1 having the ability to leave pre-recorded messages allows staff to ensure that all of the important points are covered in a clear and concise way. Voicemail drop also allows agents to work on various call campaigns, giving them the ability to leave messages that are adapted to the specific set of calls they are making.
With CloudCall’s voicemail drop feature you can pre-record up to 5 messages, meaning that upon reaching a voicemail box, agents can choose which voicemail they wish to leave with a click of the mouse, allowing them to move straight onto the next call. As 80% of calls go to voicemail, and 90% of first-time voicemails are never returned,1 it means that being able to automatically drop a voicemail and having the ability to move on to the next call straight away ensures that agents are able to save time, giving them the capacity to make more calls.