Working from home comes with some perks. You enjoy a better work-life balance, don’t have to commute to the office and get to work in your pajamas. You can make your home office whatever you want it to be, and you can optimise it to maximise productivity. But, fancy ergonomic chairs, whiteboard calendars and desk organisers can only do so much. In order to really emulate the office experience at home, you need to ensure you have the tools to communicate and collaborate with your team effectively. That’s where CloudCall for Microsoft Teams comes in.
As a result of COVID-19, more teams have taken to working remotely and collaborating via software like Microsoft Teams. In fact, Teams reported astonishing growth from 20 million active users in 2019 to over 75 million in April 2020. And they recently released additional figures which show a record of 2.7 billion meeting minutes in one day. A 200% increase from 900 million in mid-March.
With all these new Teams users, we set out to understand what our customer’s frustrations are with using the platform. And how we could develop a platform that solves some of their problems. We spoke with numerous customers, and they told us their biggest pain point….
Having to frequently switch between Teams and their CRM system throughout the day.
CloudCall’s Chief Technology Officer had this to say:
“For businesses to operate successfully, employees must be able to chat freely with their colleagues. Often, the little conversations we have as we pass by our colleagues’ desks are the ones where we come up with our best ideas and or solve critical problems.
In organisations where employees are trying to develop meaningful relationships with existing customers and prospective clients, these conversations are actually the ‘magic oil’ that keeps the office engine running smoothly and seamlessly.
However, if they have to keep leaving the Teams environment to go and find information in the CRM, these conversations become difficult and disjointed. Which will discourage employees from icing the systems.”
That’s why we’ve integrated our powerful communications tools into Teams. Users will no longer have to switch between multiple platforms as often. Instead they can simply start the CloudCall app from within teams and easily search the CRM for the prospective customer or client’s information they need. Once they have that information it can be easily shared with colleagues.
“Companies can use our solution to seamlessly recreate the office experience, empowering their employees to communicate intuitively with their colleagues.”
With CloudCall for Microsoft Teams, you can share contacts, make single click calls, open contact records and sync call activity directly into your CRM via your Microsoft Teams interface. And that’s just the start. Book a demo with our friendly sales teams if you would like to know about CloudCall for Microsoft Teams can help to elevate your home office experience.